Privacy policy
What we collect on this website, why we collect it, who helps us handle it, and the choices you always have. In plain language, the way it should be.
The short version
We collect only what you choose to give us — a message, a guest card, a referral, or a service request — and we use it for exactly what you'd expect: answering you, helping you find a home here, or fixing what needs fixing. We don't sell your information. Ever.
What we collect
Contact form: your name, email, phone if you share it, your preferred move-in timeframe, and your message (today the form opens a message in your own email app — nothing is stored on this site unless you send it). Guest card: your name, contact details, current address, optional date of birth and driver's license, and your housing preferences. Chat with our assistant: the messages you type into the leasing-assistant chat, which are sent to our leasing-assistant platform to generate answers and may be reviewed by the leasing team. Refer-a-friend: your name, email, and relationship, plus your friend's name and contact details, filed as a leasing inquiry so our team can reach out personally — we never enroll a referred friend in automated texts, and they can ask us to delete their information at any time. Service requests (residents): your name, home number, contact details, and the issue. We don't run advertising trackers, and we don't collect payment information on this site.
How we use it
To respond to you, to open and manage your leasing file, to schedule tours, to confirm program eligibility with you directly, and to complete maintenance requests. Guest cards are filed into the professional leasing software our community uses (Yardi, via our leasing assistant platform) so a real leasing team can follow up.
Text & email messages and consent
The guest card includes an optional consent checkbox for automated texts and emails about openings and your guest card. It is never pre-checked, and consenting is not a condition of leasing. If you opt in, you may receive a confirmation text and leasing-related messages; message frequency varies, and message and data rates may apply. Reply STOP any time to stop, or HELP for help, and we keep a time-stamped record of your consent. If you don't opt in, our team may still call or email you back personally — that's all.
Stored in your browser
If a form can't reach us the moment you press send (say, spotty Wi-Fi), your submission may wait in your own browser's storage and retry later — so if something is urgent, or you haven't heard from us within a business day, please call the office at 405-493-9300. Sensitive details like date of birth and driver's license are never kept in that queue. You can clear your browser storage at any time.
Who helps us handle it
Trusted service providers process information on our behalf: our leasing-assistant platform (which files guest cards and answers chat), Yardi property-management software, the RentCafe resident portal, a form-to-email delivery service (which carries contact-form messages to our inbox), and our website hosting provider. They receive only what's needed to do their job. We don't sell or rent your personal information to anyone.
Cookies & analytics
This site sets no cookies today. If we enable website analytics (Google Analytics), it will set analytics cookies and tell us things like how many people visited and which pages helped them — never your name, and it does not store your IP address. You can block analytics with standard browser tools and the site works exactly the same. Our pages load their typefaces from Google Fonts, which receives your IP address to serve the font files.
Keeping it safe
The site is served over HTTPS, live data feeds share availability status only — never resident names, contact details, or lease terms — and access to leasing systems is limited to the people who need it. No website can promise perfect security, but we treat your information the way we'd want ours treated.
How long we keep it
We keep guest cards and leasing inquiries for as long as needed to work with you and as our record-keeping obligations require, and we keep SMS consent records as proof of consent. Want something deleted sooner? Email forestvillage@mayfairmgt.com and we'll take care of it.
Your choices
Want to see, correct, or delete what you've sent us? Email forestvillage@mayfairmgt.com and we'll take care of it. You can opt out of texts by replying STOP, and you can always reach the office at 405-493-9300.
About minors
This website is not directed to children, and Forest Village is an age-62+ community. We don't knowingly collect information from anyone under 18 — if you believe a minor has submitted information here, contact us and we'll delete it.
Changes & contact
If this policy changes, we'll update the effective date above. Questions about privacy at Forest Village Estates? Email forestvillage@mayfairmgt.com — a real person reads it.
The rest of the fine print
Site ground rules live in our Terms of Use & Disclaimers, and our fair-housing and accessibility commitments live on the Accessibility & Fair Housing page.